Refund policy
Return & Refund Policy – PrimeHealth
Thank you for shopping with PrimeHealth. Your satisfaction is important to us.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
To initiate a return, please contact us at:
📧 mateusecomglobal@gmail.com
Non-Returnable Items
The following items cannot be returned:
- Personal care or hygiene products (if opened or used)
- Gift cards
- Downloadable products
- Final sale items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- Clear photos of the issue
We will offer a replacement or a full refund at no additional cost.
Refunds
Once we receive and inspect your return, we will notify you regarding your refund status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at:
📧 mateusecomglobal@gmail.com
Exchanges
We only replace items if they are defective or damaged.
Please contact us to request an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After that, orders may already be processed and cannot be canceled.
Contact Us
If you have any questions about this policy, please contact us: