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Shipping policy

Shipping Policy – PrimeHealth

Thank you for shopping with PrimeHealth. Below you will find important information about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

United States & Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 10–20 business days
Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 3–5 days for tracking information to update.

Delays

While we do our best to deliver your order on time, delays may occur due to:

High demand periods
Customs processing
Carrier delays
Weather conditions

PrimeHealth is not responsible for delays caused by external factors.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

PrimeHealth is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions about your shipment, please contact us:

📧 mateusecomglobal@gmail.com

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